Culture Transformation
Focus Learning specializes in culture transformation where Focus Learning assists their esteemed clients to adapt their current norms and behaviours, within the scope of their organizations’ core values, and bring all these into alignment with their new business strategy / direction.
Transforming an organization’s culture requires a holistic change management process. Below are the culture transformation programmes that we currently offer to our esteemed clients.
STEP
Service Transformation for Excellent Performance
Registration for Service Transformation for Excellent Performance (STEP)
The Service Transformation Programme (STEP) by Focus Learning aims to transform an organization's service culture through a project-based approach. It involves everyone from leadership to frontline staff, focusing on documented Service Standards & Practices (SSP) and supporting activities to sustain the new service culture, ensuring ongoing improvement and excellent customer value.
EDGE
Enriching & Delighting Guest Experience
IN-MINDS
Internalising Business Mindset & Shared Values
HPC
High Performance Culture
BEST
Building Empowered Supervisory Team
LTS
Leadership Transformation Series