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Customer Experience

unleashing our clients’ potential by maximising the innovation.

Customer Experience

Focus Learning’s training programs that develop certain areas of business skills are listed below:

Seven Winning Personalities for Frontline Hosts

Service E.D.G.E. Enriching & Delighting Guest Experience

Service I.M.A.G.E Interest, Mindset, Attire, Grooming & Etiquette

Service from the Heart

Care for Life for Healthcare Professionals

7 Winning Personalities for Service Excellence

Customer Charters & Commitment

Mystery Shopping

Handling Difficult Service Scenarios

Coaching & Assessing Frontline Host