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Customer Experience

unleashing our clients’ potential by maximising the innovation.

Customer Experience

Customer Experience training programs are another area of expertise of Focus Learning. Below is our range of programs on Customer Experience.

Seven Winning Personalities for Frontline Hosts

Service E.D.G.E. Enriching & Delighting Guest Experience

Service I.M.A.G.E Interest, Mindset, Attire, Grooming & Etiquette

Service from the Heart

Care for Life for Healthcare Professionals

7 Winning Personalities for Service Excellence

Customer Charters & Commitment

Mystery Shopping

Handling Difficult Service Scenarios

Coaching & Assessing Frontline Host